Phone System Support

Total Peace of Mind

Fast response

Minimum Disruption

Have a team of specialists with extensive industry experience, not only trained to diagnose device faults, but to provide your entire system with remote and on-site assistance when you need it.

You're always in safe hands!

Our aim is to solve your problem as quickly as possible.

Combitel has a mix of engineers on the road plus a dedicated office-based support teams.

In a high percentage of cases, remote access support can deal with problems quickly and easily without any need for the engineer to call.

Support

On Site

The failure of a telephone system can range from minor to complicated. Consequently, the time taken to resolve it will vary depending on its magnitude.

Remote

Remote support is where we dial into your system or remotely access it. Most support requirements are fixed this way.

Support FAQ's

Why do I need phone system support?

In case you have an Emergency, there is a planned repair or for general cover, our engineers are on-call to resolve your system issues, giving you peace of mind. For more details please call us on 033 33 234567.

What is your service level agreement?

Our customer service team are available Monday to Friday 8am until 7pm.

Is there any backup plan in case my business lines fail?

Our Disaster Recovery plans can enable you to divert your calls from any location, to anywhere, at any time – the perfect backup solution for your business.

Who should I contact if I have any service issues?

You will be provided with a dedicated customer service team on 033 33 234567.

You deserve the best

Because your business never stops, neither do we. You can reach us 24/7, so we’re always here for you.